Payment Policy

No hidden fees and no recurring subscriptions — we never charge a card again after your order. All transactions are processed in U.S. dollars ($).

What we accept

We accept credit and debit cards on the following networks:

Visa
Mastercard
American Express
Discover
JCB
Diners Club

Depending on your device and browser, Apple Pay, Google Pay or Shop Pay may also appear at checkout. All three charge a card you have already saved in that wallet, so they are card payments too — not a separate account you need to open. Card payments, including the wallets, are processed by a PCI DSS Level 1 certified payment provider.

We also accept PayPal. Choosing PayPal at checkout takes you to PayPal to sign in and approve the payment, which can come from your PayPal balance or a card or bank account linked to your PayPal account. If PayPal offers you its own pay-later option in that window, that is a credit arrangement between you and PayPal — we are paid in full at checkout either way.

Paying in installments with Shop Pay

On eligible orders, Shop Pay may offer to split the total into interest-free installments. Shop Pay Installments is provided by Affirm and is subject to an eligibility check and approval at checkout. If you choose it, we are paid in full when you order and your installment agreement is with the plan provider, not with us — questions about your installment schedule go to them. Returns and refunds work the same way as any other order; a refund is sent back through the plan provider and they adjust your remaining balance.

We do not accept cash on delivery, checks, money orders, wire transfers, cryptocurrency, or other buy-now-pay-later plans such as Afterpay or Klarna. If a checkout page anywhere else offers those in our name, it is not us.

The definitive list is the one shown on the checkout page itself. If a method is not offered there, we do not take it. If we add a payment method later, this page will list it on the same day it goes live at checkout.

What appears on your statement

Your card or bank statement will show CUSTOMIFYTEE. Our registered legal entity is ELSEN FULFILLMENT LLC, so if your issuer displays the legal name instead, that is us and not an unauthorized charge. If you paid with PayPal, the payment appears in your PayPal activity under the same name. If a charge looks unfamiliar, email support@customifytee.com before filing a dispute — we can usually identify it within a few hours, and it is a lot less trouble for you than a chargeback.

When you are charged

Payment is taken in full at checkout. We do not take deposits and we do not split payments across shipments. If you chose Shop Pay Installments, the plan provider pays us in full at checkout and you repay the provider on the schedule you agreed with them. If part of your order cannot be produced, we refund that part.

Authorization holds

If a payment fails, or if you edit an order, your bank may briefly show an authorization hold — a pending amount that has not actually been taken. Holds usually clear within 3–5 business days, though the exact timing is set by your bank rather than by us. A hold is not a charge and no money moves.

Sales tax

Any sales tax we are required to collect is calculated at checkout and shown in your order total before you pay. You will never see a tax amount appear after you have submitted payment.

Payment security

The site runs over HTTPS with TLS encryption. Card details are entered into a form hosted by our payment provider and are processed on their systems, and PayPal payments are approved on PayPal's own site. Your full card number never reaches our servers and we never store it. We see only the payment method, the last four digits of a card, and whether the payment succeeded.

Pricing errors

If an item is listed at an obviously incorrect price and you order it, we may cancel and refund the order in full. We will email you first. We will never charge you more than the price shown when you paid.

Chargebacks

If something is wrong with your order, contact us first. A chargeback takes your bank several weeks to resolve; we can usually fix the underlying problem the same day. Where a chargeback is filed, we will provide the payment processor with the order record, tracking information and our correspondence with you.